Shipping Policy:

Thank you for choosing Kundan Achar for your shopping needs. We aim to provide you with a seamless shopping experience, including reliable and efficient shipping services. Please review our shipping policy outlined below.

Shipping Partners:

We have partnered with TCS and Leopard as our trusted shipping partners to ensure prompt and secure delivery of your orders. These shipping companies have a proven track record of delivering packages with utmost care and professionalism.

Order Processing Time:

Once your order has been successfully placed and payment has been confirmed, we strive to process your order within 1 business day. During busy periods or promotional events, order processing may take slightly longer. We appreciate your patience in such cases.

Delivery Time:

After the order has been processed, the estimated delivery time is 3-4 business days. Please note that this is an approximation and may vary depending on the shipping address and unforeseen circumstances beyond our control. We work diligently with our shipping partners to ensure your order reaches you as soon as possible.

Shipping Charges:

We offer competitive shipping charges to provide you with a cost-effective shopping experience. For orders with a total value below PKR 1,500, a shipping fee of PKR 150 will be applied at the checkout. However, for orders totaling PKR 1,500 or above, we are pleased to offer free delivery within the specified regions.

Shipping Restrictions:

Please note that there may be certain remote areas or locations where our shipping partners may have limited coverage. In such cases, we will notify you promptly and work towards finding an alternative shipping solution or canceling your order if necessary. We apologize for any inconvenience this may cause.

Incomplete or Incorrect Addresses:

It is crucial to provide accurate and complete shipping information during the checkout process. We will not be held responsible for delays or non-delivery caused by incomplete or incorrect addresses provided by the customer. Please review your shipping details carefully before finalizing your order.

International Shipping:

At the moment, we only offer shipping within Pakistan. We regret to inform you that we do not currently ship internationally. We apologize for any inconvenience this may cause and appreciate your understanding.

If you have any further questions or require assistance regarding our shipping policy, please feel free to contact on info@kundanachar.com. We are here to help and ensure your shopping experience with us is enjoyable from start to finish.

Thank you for choosing Kundan Achar!

 

Return Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return policy to ensure your peace of mind. Please review the following guidelines for returns:

Eligibility for Returns:

  • Returns are accepted within 7 days from the date of delivery.
  • The item(s) being returned must be unused, undamaged, and in its original condition and packaging.
  • To be eligible for a refund, the parcel must be returned to us unopened.

Return Process:

Contact our team within 2 days of receiving your order to initiate the return process. Provide them with your order details and reason for return.

Our team will provide you detailed instructions on how to return the item(s) to us.

Carefully package the item(s) to be returned in the original packaging. Ship the item(s) back to us using a reliable shipping service with tracking capabilities. The return shipping costs will be the responsibility of the customer unless the return is due to a mistake on our part.

Once we receive the returned item(s) and verify that they are in the original condition, we will process the refund.

Refund Process:

Upon receiving the returned item(s) and confirming their condition, we will initiate the refund process.

Please note that it may take a few business days for the refund to be processed and reflected in your account.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our team immediately. We will work with you to resolve the issue and provide a suitable solution, such as a replacement or refund.

Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process mentioned above and place a new order for the desired item.

Please note:

We strongly recommend using a trackable shipping service when returning an item to us, as we cannot be held responsible for packages lost or damaged during transit.

Any shipping fees paid during the original purchase are non-refundable, unless the return is due to an error on our part.

If you have any further questions or require assistance regarding our return policy, please feel free to contact info@kundanachar.com. We are here to help and ensure your satisfaction.

Thank you for choosing Kundan Achar!